Product Strategist

Strategic Product Strategist with 9+ years of experience driving product and service transformation for Fortune 500 leaders including Bank of America, JPMorgan Chase, and CVS Health. I specialize in bridging the gap between human insights and business viability through service design, evidence-based decision making, and executive-level strategy to deliver high-impact, scalable solutions.

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Industry Experience:

2025--Present:

• Leading end-to-end research for the Employee Experience Portfolio, transforming discovery data into actionable roadmaps that align internal product strategy with enterprise business goals.

2023--2025:

• Leading product migration to ServiceNow, enhancing engineering experiences at JPMorgan Chase.

• Leveraging AI-powered tools (LLMs) for research analysis and interview script evaluation, optimizing efficiency and insights.

​2021–2023:

• Led UX research at CVS Health, conducting usability testing and design validation for pharmacy and healthcare products.

2018-2021:​

• Specialized in healthcare UX research and service design, improving clinical workflows and patient experiences at Rush University Medical Center.

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